The most common mistakes committed by companies and agencies cooperating with them are:

• Insufficient formulating the aims and requirements for the website. As a result, the website does not come to the customer’s expectations. The customer feels disappointed and requires alterations. The agency demands additional payments for additional work.

The Advice: You should settle the goals and clearly state your expectations at the very beginning of the project. If the company is not able to formulate the goals itself, it should decide to purchase consultancy from the agency. An alternative solution is cooperation on a monthly fee basis and constant development of the website.

• Changing the goals and/or requirements after taking the order.
  As a result, the company demands additional payments within the project. The customer expects a change of assumptions and redoing a number of tasks without additional costs.

The Advice: Customers should stick to the assumptions that have made beforehand or accept the necessity to bear additional costs. Agencies should include a clause concerning the invariability of settlements. However, certain projects and certain companies are characterized by a natural tendency to redevelop their settlements – in this case the best solution is a standing order with a monthly fee.

• Introducing changes and alterations in the works that have been previously accepted. As a result, the customer is annoyed because the website has not been finished on schedule. The agency is also displeased with the cooperation and demands additional payments.

The Advice: Both sides should be aware that introducing changes lengthens the date of the execution of the project. The agencies should inform their customers about it. The customers, on the other hand, should be consequent and should not suggest changes in the works that have already been accepted, or offer to pay additionally for this kind of alterations. Again, a good solution for this kind of problem is a monthly fee.

We hope that the suggestions on creating websites presented above will prove helpful in making decisions.